HOW CAN I CONTACT CUSTOMER SERVICE?
You can reach our customer service team by emailing info@aurellelondon.com. We aim to respond to all enquiries within 24 hours.
HOW CAN I TRACK MY ORDER?
You will receive a track & trace code once your order has been dispatched. With this code, you can easily track your order's progress at any time.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return guarantee on all orders. Please note that return shipping costs are the responsibility of the customer.
HOW DO I KNOW WHICH SIZE TO ORDER?
We provide a detailed size chart with each product to help you choose the right fit. Additionally, our product descriptions include information on which size the model is wearing, giving you a helpful reference for your selection.
CAN I CANCEL OR AMEND MY ORDER AFTER PLACING IT?
If you wish to cancel or amend your order, please email us at info@aurellelondon.com. Orders can only be cancelled or changed if they have not yet been dispatched.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via PayPal, Maestro, MasterCard, Visa, American Express, Google Pay, and Apple Pay for your convenience.
WHAT SHOULD I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?
If you receive a faulty or incorrect item, please contact us immediately at info@aurellelondon.com to inform us of the issue. Be sure to include photos so that we can quickly provide a solution to the problem you are experiencing.